I cannot sign in
Work through these in order.
Check you are in the right place
Section titled “Check you are in the right place”- Providers, admins and staff on a computer sign in at
app.childcarious.com. - Parents on a phone sign in through the Childcarious app.
- Staff on a facility tablet sign in through the Childcarious Staff app.
An account created for one facility works across all three — the same email and password.
Your invitation link expired
Section titled “Your invitation link expired”Invitation and password-reset links are single-use and time-limited. Ask your facility admin to resend the invitation, then use the newest email — older links stay dead even after a new one arrives.
Reset your password
Section titled “Reset your password”Use Forgot password on the sign-in screen. The reset email arrives from
no-reply@childcarious.com; check your spam folder before asking for another.
You are signed out immediately after signing in
Section titled “You are signed out immediately after signing in”Sessions last up to seven days and then need a fresh sign-in. If it happens every time:
- On the web, allow cookies for
childcarious.com— private windows and strict tracking protection can block the session cookie. - On mobile, update the app. A very old build can hold a token the server no longer accepts.
Still stuck
Section titled “Still stuck”Email support@childcarious.com with your facility name and the email address on the account. Do not include your password.