Sign in to the parent app
Install Childcarious from the App Store or Google Play. On the Parent Portal screen, enter your Email and Password and tap Sign In.
Your account is created by your facility, not in the app — there is no sign-up button. You get an invitation email once your child is enrolled.
No forgot-password link
Section titled “No forgot-password link”This screen has none. To reset your password, either use Forgot password on the web app at app.childcarious.com, or ask your facility to send you a reset.
Face ID, Touch ID and fingerprint
Section titled “Face ID, Touch ID and fingerprint”The first time you sign in with your password, the app offers to use your device’s biometrics next time. You can say Not now and never be asked again, or turn it on later in the More tab under Security.
Once it is on, the app locks when it starts and asks for your face or fingerprint. Use password instead always gets you in the usual way.
Only turn this on on a phone that is yours and locked with a passcode.
More than one account
Section titled “More than one account”If your email is on more than one account, Select Account appears after you sign in. Tap the one you want.
Common problems
Section titled “Common problems”| What you see | What to do |
|---|---|
| Invalid email or password. | Check both. Use the email address your facility invited, which may not be the one you use day to day. |
| Please enter your email and password. | One field is empty. |
| Something went wrong. Please try again. | Usually your connection. Try again on a stronger signal. |
| Biometric sign-in is no longer set up on this device. | Sign in with your password, then turn it back on under More → Security. |
| Face ID is temporarily locked after too many attempts. | Use your password. Your device will allow biometrics again after a while. |
If the app signs you out repeatedly, update it — a very old version holds a sign-in the server no longer accepts.