Message families

The Messages tab lists your conversations, newest activity first, with a blue count on anything unread.

Start a conversation

1. Tap New Message.
2. Under Send To, choose who it goes to:
   • All Families — every parent and guardian at the facility
   • Classroom — the families of one classroom
   • Child’s Parents — the adults linked to one child
3. For a classroom or a child, pick it from the list. You can search children by name.
4. Add a Subject (optional). Left blank, it uses the placeholder shown in the box.
5. Tap Create, then type your first message.

All Families shows a warning card before you commit: This message will be visible to all parents and guardians at the facility. Read it twice before sending — a facility-wide message cannot be recalled.

A message to Child’s Parents is visible to every adult on that child’s account, not only the one you had in mind. Say nothing there you would not say to all of them.

Write it for the reader

• Lead with what the parent needs to do, if anything.
• Keep another family’s child out of it entirely, including nicknames.
• Medical detail, incidents and anything about payment belong in the channels your facility uses for them, not in chat.

Reply

Tap a conversation, type in the box at the bottom, and send with the arrow. Opening a conversation marks it read. Older messages load as you scroll up.

There is no way to attach a photo to a message. Share photos through the Photos segment of the Activity tab instead.

Record an enquiry from a prospective family

Inquiry on the Home tab is for someone who is not yet at your facility — a phone call about places, a tour request.

1. Choose a Type: Tour Request, Waitlist Inquiry, Contact Message or Phone Inquiry.
2. Fill in Parent Name and Email — both required — plus phone, child’s first name, child’s age in months and program interest if you have them.
3. Put what they asked in Message.
4. Internal Notes is marked Not visible to the parent. Use it for your own impressions.
5. Tap Create Inquiry.

This records the enquiry for your admin to follow up. It does not send the family a message, and the person does not need an account.