Sign in to the staff app

Install Childcarious Staff from the App Store or Google Play, and sign in under Staff Portal with the email address your facility invited.

1. Type your Email and Password.
2. Tap Sign In.

There is no sign-up on this screen, and no forgot-password link. Your account is created when your facility admin invites you. If you cannot get in, ask them to resend the invitation or reset your password.

Biometric sign-in

After your first password sign-in, the app offers once to use Face ID, Touch ID or your fingerprint next time. You can accept later from Profile → Security.

With it set up, the app locks when it starts and asks for your biometrics. Use password instead gets you in the usual way. Use this only on your own device.

More than one account

If your email is on more than one account, Select Account appears after you sign in. Tap the one you want; it shows the role you hold there — Owner, Admin, Staff or Parent.

Signing in with biometrics goes straight into the account you used last. To switch, sign out and sign in with your password.

Error messages

What you see	What to do
Please enter your email and password.	One of the fields is empty.
Invalid email or password.	Check both. Ask your admin to reset your password if you are stuck.
Please check your credentials and try again.	The same — retype rather than pasting.
Something went wrong. Please try again.	Usually the connection. Try again on a stronger signal.
No Face ID is set up on this device…	Your device itself has no biometrics enrolled. Add one in device settings, or use your password.
Face ID is temporarily locked after too many attempts…	Sign in with your password; your device will allow biometrics again later.

On a shared facility device

Sign out from Profile → Sign Out when you finish, and leave biometric sign-in off. If the device lives at the door, use kiosk mode rather than staying signed in.