Support
Help with Childcarious
Answers to the questions we hear most, plus a direct line to our team. If you cannot find what you need below, email us and a human will reply.
Email support
The fastest way to reach us. Include your facility name and the email address on your account.
[email protected]Response times
We answer support email on weekdays, usually within one business day. Urgent issues affecting check-in or attendance are prioritised.
Weekdays, within 1 business day
Privacy requests
Data access, correction, and deletion requests are handled by our privacy team.
[email protected]Accounts and signing in
- I forgot my password.
- Reset it from the sign-in screen, or go directly to app.childcarious.com/auth/reset. You will receive an email with a link to choose a new password.
- How do I get an account?
- Accounts are created by your childcare facility. Staff accounts are set up by a facility administrator, and parents are invited by their child’s facility. If you have not received an invitation, contact your facility directly.
- I am a childcare provider and want to use Childcarious.
- Start on our pricing page, or email [email protected] to arrange a demo.
Mobile apps
- Which app should I install?
- Parents and guardians use Childcarious, which shows your child’s daily activity, photos, schedule, messages, and invoices. Educators and facility staff use Childcarious Staff for attendance, check-in and check-out, activity logging, and messaging with parents.
- The app is asking for camera or microphone access.
- The staff app uses the camera to photograph and film classroom activities to share with parents, and the microphone to record sound with those videos. Both are only used when you actively capture a photo or video, and you can decline and still use the rest of the app.
- Notifications are not arriving.
- Check that notifications are enabled for the app in your device settings, then confirm your notification preferences in the app’s Profile tab. If they are still missing, email us with your device model and OS version.
Tuition and billing
- I have a question about an invoice.
- Invoices are issued by your childcare facility, not by Childcarious. Contact your facility’s administrator for questions about amounts, due dates, or credits. We can help if the app itself is not displaying an invoice correctly.
- How do I update my payment method?
- Parents can manage saved payment methods from the Billing section after signing in at app.childcarious.com or in the parent app.
Data and privacy
- How do I delete my account?
- Follow the steps on our account deletion page. Requests are processed within 30 days.
- What data does Childcarious collect?
- Our privacy policy explains what we collect, why, and how long we keep it. Children’s records belong to the facility that created them.
Still need help?
Email us with your facility name, the email address on your account, and a description of what you were doing when the problem happened. Screenshots help.
[email protected]