Delete Your Account

If you would like to delete your Childcarious account and all associated data, you can submit a deletion request using one of the methods below. We will process your request within 30 days.

• Send an email to [email protected] with the subject line "Account Deletion Request" and include the email address associated with your account.
• Contact your childcare facility administrator and ask them to remove your account from their system.

When your account is deleted, the following data will be permanently removed:

• Your user profile and login credentials
• Your message history and conversation threads
• Your notification preferences
• Your saved payment methods

Certain data may be retained as required by law or for legitimate business purposes, including:

• Attendance records (required for childcare licensing compliance)
• Billing and payment transaction history (required for financial record-keeping)
• Incident reports (required for safety and regulatory compliance)

Retained data will be anonymized where possible and will no longer be associated with your personal identity.

Account deletion requests are processed within 30 days of receipt. You will receive a confirmation email once your account has been deleted. During the processing period, your account will be deactivated and you will not be able to sign in.

If you have questions about account deletion or data retention, contact us at [email protected].