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Corrective actions

Providers & adminsWeb appRole permission: compliance.viewRole permission: compliance.manage

Compliance → Corrective Actions tracks what you found, what you are doing about it, and by when.

Select New Action and fill in:

  • Regulation — which requirement was missed
  • Violation Description — what was actually found
  • Corrective Action Plan — what you will do
  • Priority — Low, Medium, High or Critical
  • Source — Self-Assessment, State Inspection, Parent Complaint or Internal Review
  • Due Date

Then Create.

The form has no validation and shows no confirmation. A blank form will save, so check the row appeared in the list with what you meant.

Open, In Progress, Completed, Verified and Overdue. Set the status yourself when you edit an action — Verified is the one that means somebody checked the fix actually worked, so don’t skip from Completed to nothing.

Write it for the person who reads it later

Section titled “Write it for the person who reads it later”

Assume the reader is an inspector or a new director, months from now, with no memory of the day:

  • Violation Description: what was observed, where, and when.
  • Corrective Action Plan: the specific change, not “staff reminded”. Who does what, by when, and how you will know it stuck.
  • Name no child or parent. Describe the circumstance instead.

Overdue actions are the first thing the compliance dashboard shows, and the figure an inspector will ask about. Set a date you will actually meet, and move it deliberately rather than letting it go red.

Delete this corrective action? cannot be undone. Keep completed actions — a history of things found and fixed is evidence of a working process, and deleting it looks worse than the original finding.